What We Do feeling18 was created to help inform and educate WordPress professionals. Our entire purpose is to help others to be better at what they do. To that end, we host live sessions every month featuring WordPress experts with a passion for teaching others. Our platform is further supported by excellent and prompt customer service. Our site members regularly provide us with resoundingly good feedback, both solicited and unsolicited. Refund Policy Should you encounter technical difficulties while attending or watching a session we will do our best to help you watch them. If you are unable to watch our videos a prompt, full refund will be provided. Recordings of our sessions are available immediately after live broadcast so that you can never “miss” a session. If you find a session to be different from what you were expecting, we are happy to credit you towards a different session. Copyright All presentation materials are copyright their respective owners. It is unlawful and downright rude to distribute materials without permission. Don’t be that guy. Site Usage Terms A user account is required to access all presentations (including free sessions). You can register as a user during the checkout process. All services provided by rzen Media, LLC may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. Refusal of Service We reserve the right to refuse, cancel, or suspend service at our sole discretion. Should you violate the Terms of Service outlined within, your account will be cancelled without chance of refund. Limitation of Liability The subscriber agrees to indemnify and hold harmless rzen Media, LLC from any claims resulting from the use of services which damage the subscriber or any other party. rzen Media, LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from rzen Media, LLC’s servers going off-line or being unavailable for any reason whatsoever. Furthermore, rzen Media, LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from instruction provided in any of the offered products or services. Violations Violations of these policies should be referred to brian @ feeling18.us. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation. Disclaimer rzen Media, LLC cannot be held liable for system down time, crashes or data loss. Moreover, rzen Media, LLC holds no responsibility for any of our clients’ activities. Failure to comply with any terms or conditions may result in the automatic deactivation of the account in question. Purchasing our Materials By purchasing materials from rzen Media, LLC, you agree to the above policies and disclaimer. rzen Media, LLC reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to adjust any pricing and make changes to our product without any formal notifications. Other Activities: Engaging in activities, whether lawful or unlawful, that rzen Media, LLC determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations will not be tolerated. All correspondence and interaction facilitated by this site or conducted with employees or partners of rzen Media, LLC is subject not only to general norms of good conduct by also to the laws of the United States and of the several states wherein the offices of rzen Media, LLC and the employees and partners thereof operate. We hope this TOS is helpful in clarifying the obligations of Internet users, including rzen Media, LLC and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this TOS should be sent to brian @ feeling18.us.